Virtual assistant

Virtual Assistant: in this category you will find several articles about our Virtual Assistant service, but also answers to questions already asked by our users about the Virtual Assistant and answered by our specialists. If you're looking for a document, tutorial or other additional information about the Virtual Assistant, you've come to the right place. Do not hesitate to leave us your question in the comments of the Virtual Assistant service and we will be happy to answer you quickly.

  1. Call answering service in French. I can work in all areas, but I prefer internet-based services

    Call answering service in French. I can work in all areas, but I prefer internet-based services.

    Holder of a BTS in commercial management, collaborates in Freelance with Hivoox since 2017. I answer calls in French for companies from all over the world.

    I love reading, music and sport, and I am always available when Hivoox calls on my services. I like working on new projects and learning new things every day.

    Hardworking, and experienced, I am the ideal profile to accompany you in the evolution of your business. If Hivoox has continued to use my services for so many years, it is surely because I am one of the best.

    My skills

    Live call Answering Services
    Personalized Call answering service
    Take messages and notify you

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  2. For the languages offered in your services, are your agents native speakers or do they have accents?

    For the services offered on our website, all our agents have native levels of the language, but they certainly do not all have the accent of the chosen country, since they are mainly native people or foreigners who reside or have resided in the country and who have learned to speak without an accent or with very little accent.

    Anyway, we always adapt to the needs of our customers, and provide them with profiles corresponding to what they are looking for. If your objective is to have an agent who speaks without accents, you will have this agent.

    However, in some cases, we advise to privilege the competence of the agent rather than his accent. For example, if you want to carry out a telemarketing campaign in the United States, you can have experienced agents with a native level

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  3. If I subscribe to the virtual assistant service, my agent will also be able to answer my customers' emails and process orders?

    Yes, a virtual assistant can process orders and respond to emails from your customers. In this type of case, we generally assign you an exclusive agent who has skills in your sector of activity.

    However, you must take care of training an agent so that he understands your mode of operation and working method, and that he can offer quality service to your customers.
    For the processing of online orders, the majority of agents know how CMS work, which will save you long hours of training.

    You can find the agent and subscribe online in the category. Virtual assistants, but if you have a specific request, you must open a support ticket to detail your needs, and we will quickly give you a free quote.

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  4. I am looking for a Virtual Assistant, who can also process correspondence for my business in his country, possible?

    Generally, our virtual assistants are trained to work behind a computer, generally doing tasks such as answering emails, chat, tasks on World documents, Excel, PowerPoint, etc.

    On the site, you will find a courier service that can meet this need. We recommend having a virtual assistant + a courier in the desired country.
    However, if it is important for you to have a single agent capable of doing both, you can ask us by opening a support ticket, and we will be happy to provide you with a tailor-made quote.

    If you have any further questions about this, please leave your comments on this page.

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  5. We would like to have an assistant speaking several languages, is this possible?

    Yes, in our virtual assistants service it is possible to find bilingual agents, however if you are looking for virtual assistants speaking more than 2 languages, you must contact us by opening a support ticket so that we can give you a quote .

    In your quote request, it is important to tell us your sector of activity, as well as the tasks, will be assigned to your virtual assistant, so that the profile that will be offered to you has the necessary skills.

    If you have any further questions about this, please leave your comments on this page.

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  6. I would like my assistant to also receive phone calls, in addition to other tasks, possible?

    In general, virtual assistants do not receive phone calls. They are available to help you perform computer tasks, reply to mail, chat, work on World, Excel, PowerPoint, etc.

    To have an assistant who can also take calls, you can email us and request it so that we can offer you the profile compatible with your needs.

    Note that you must have a phone number with Hivoox or divert your incoming calls to the virtual assistant number assigned to you. By default, the virtual assistant receives calls and sends you the message by email. It is also possible to transfer calls to you at an additional rate.


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  7. Is it possible to have an exclusive virtual assistant for my business?

    Yes, you can have an exclusive virtual assistant. Given the growing demand for this type of agent, we have had to recruit a lot recently to meet this need.

    With our virtual assistant service, you can have an assistant who will work only for your company, during the hours of your choice to do the tasks decided by you, within the limits of the skills and hours indicated on the service page.

    You can choose a virtual assistant based on your hourly and specific needs. If you have any other questions, you can leave your comments on this page or open a support ticket, and we'll be happy to help.

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  8. The Virtual Assistant can be a great asset for the growth of the e-commerce website

    Nowadays, it is very practical to set up a business on the internet in order to offer its products to customers in one's Country or other Countries. However, the success of an e-commerce website depends heavily on a good digital marketing policy, the quality of the products offered, the respect of the delivery deadline and the after-sales service. At the heart of the digital marketing policy are product descriptions, frequently asked questions and answers, product articles, email campaigns, etc.

    The tasks related to the operation of an e-commerce website can very quickly become a real problem for the entrepreneur, if he has a product catalog with hundreds of references. The entrepreneur will then have to decide to hire staff, to carry out these tasks, which will increase as the website

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